Florida State & Local Government

Connect. Learn.
Govern Better.

The Florida ServiceNow Government User Group brings together IT leaders, platform owners, and change-makers from Florida state agencies and local government to share best practices, shape the platform roadmap, and drive real outcomes for Floridians.

Join the Group → View Upcoming Events
12+
Member Agencies
4×
Annual Meetups
300+
Government Members
Free
Always
About the Group

Built by government.
For government.

Florida government agencies face unique challenges—CJIS compliance, FedRAMP requirements, legacy modernization, and more. This group is your peer network for navigating all of it on the ServiceNow platform.

⚡
Peer Knowledge Exchange
Learn directly from peers who've solved the same challenges across FL DOH, FDOT, FDLE, DCF, and more. Real implementations, real outcomes.
🗺
Platform Roadmap Influence
Your voice shapes ServiceNow's product direction for government. Submit feature ideas, vote on priorities, and get early access to public sector innovations.
🔒
GovSec & Compliance Focus
Dedicated sessions on FedRAMP, CJIS, GCC cloud, and Florida-specific data governance requirements—built for the realities of public sector IT.
🤝
ServiceNow Partnership
Direct access to ServiceNow product teams, solution consultants, and government-sector experts—no ticket required, just show up and ask.
Upcoming Events

Where the work happens.

Quarterly meetups, deep-dive workshops, and statewide summits. All events are free for Florida government employees.

Jul
17
Q3 Quarterly Meetup — Tallahassee
Florida Department of Management Services · 9:00 AM – 12:00 PM · Tallahassee, FL
In-Person
Aug
6
AI Agents in Government: What's Real, What's Coming
Virtual Webinar · 1:00 PM – 2:00 PM ET · All members welcome
Virtual
Sep
11
ITSM Pro Implementation Workshop
ServiceNow Office · Orlando, FL · Half-day hands-on session
Workshop
Oct
22
Florida GovTech Summit — ServiceNow Track
Hyatt Regency Orlando · Full-day agenda · Keynote + breakouts
In-Person
All events are free for verified Florida state or local government employees. Bring your team—the more the better.
Member Agencies

Florida government,
better together.

These agencies are already part of the group—and the network is growing. If your agency uses ServiceNow, you belong here.

FL Dept. of Health (DOH)
FL Dept. of Transportation (FDOT)
FL Dept. of Law Enforcement (FDLE)
Agency for Health Care Admin. (AHCA)
FL Dept. of Children & Families (DCF)
FL Dept. of Financial Services (DFS)
FL Dept. of Revenue
FL Dept. of Commerce
FL Highway Safety & Motor Vehicles
Citizens Property Insurance
FL Gaming Control Commission
Your Agency Here
Resources

Tools for the work ahead.

Guides, templates, and reference materials built specifically for Florida government ServiceNow implementations.

Release Intelligence
ServiceNow Australia Release — What FL Gov Needs to Know
Key changes in the Q1 2026 release relevant to state and local government, including Employee Center Pro UEX updates.
Read guide →
Compliance
FedRAMP & GCC Cloud Guide for Florida Agencies
Understanding GCC vs. commercial cloud options, CJIS implications, and how to scope your deployment correctly.
Read guide →
Procurement
FL Contract Vehicles Quick Reference
Covers SunCom/DMS, Carahsoft OMNIA/NASPO, and GSA Schedule 70 options for ServiceNow procurement in Florida.
Download PDF →
Best Practice
ITSM Pro vs. Standard: A Florida Gov Decision Guide
When to upgrade, how to justify it, and what's included—written for Florida agency IT leadership.
Read guide →
Community
ServiceNow Community — Public Sector Forum
Connect with government ServiceNow users nationwide. Post questions, share answers, and follow the GovTech track.
Visit forum →
Learning
Now Learning — Government Certification Paths
Free and subsidized training paths for Florida government employees. Build your team's ServiceNow expertise.
Start learning →
Leadership

Your group leaders.

Run by practitioners, supported by ServiceNow. Our leaders are Florida government IT professionals who've been in your seat.

JS
Jay Stewart
Group Founder & Chair
ServiceNow — FL SLG Territory
VP
Open Role
Vice Chair — State Agencies
Interested? Reach out!
EC
Open Role
Events Coordinator
Interested? Reach out!
TA
Open Role
Technical Advisory Lead
Interested? Reach out!
Join Today

Membership is free.
The value isn't.

Get access to all events, the member resource library, the peer Slack channel, and direct lines to ServiceNow product and engineering teams.